Rules

Site rules

Rules for the provision of services by Turtle.tl
1. Purpose and scope of the Rules for the provision of services by Turtle.tl
1.1. These Rules for the provision of services by Turtle.tl (hereinafter referred to as the Rules) establish requirements and contain a description of:
1.1.1. The procedure for providing the multi-currency exchange service by Turtle.tl.
1.1.2. Public offers to users of Turtle.tl services.
1.1.3. Liability limitations for the use and provision of services by Turtle.tl.
1.1.4. Measures to minimize the risk of money laundering and financing of terrorism.
1.2. Turtle.tl or the Service is a system that provides users with the opportunity to exchange cryptocurrencies for electronic money and/or national currency, as well as exchange electronic money and/or national currency for cryptocurrencies, located and functioning on the Internet at the address Turtle.tl.
1.3. The place of provision of the Service to the User is the location of the server where the data and operations of the Users are recorded and processed. The server is located on the territory of the Netherlands. In accordance with current legislation, the Netherlands does not prohibit activities related to the turnover of cryptocurrencies, but cryptocurrencies are not considered legal tender and are regarded by the state as “movable value.”
1.4. Before using the services of [email protected], the User is obliged to fully familiarize themselves with the terms of these Rules, the Privacy Policy of the Service, published on the Service’s website, and accept them.
1.5. The use of the Service’s services is possible only if the User accepts all the terms of these Rules.
1.6. The current version of the Rules is publicly available on the Service’s website. The Service Administration has the right to unilaterally change these Rules at any time. Such changes come into effect 3 (three) calendar days after the new version of the Rules is posted on the website, unless otherwise provided for in the new version of the Rules. If the User disagrees with the changes, they must refrain from accessing the Service’s website and cease using the materials and services of the Service, by sending a corresponding email to [email protected].
2. Terms and definitions
2.1. KYC & AML – “Know Your Customer” and “Anti-Money Laundering.”
2.2. P2P – an overlay computer network based on the equality of participants.
2.3. Account – a unique account on the Service’s website that identifies the User.
2.4. Blockchain – a continuous sequential chain of blocks (a linked list) built according to certain rules, containing information about transactions between digital keys (wallets) of users, which can be transmitted from one computer (person) to another via the Internet.
2.5. Bank card verification – the verification of the ownership of payment details (bank card or account, or electronic wallet) by its owner. The conditions for verifying ownership are determined by the Service and are carried out once for each new payment details (bank card or account, or electronic wallet) of the User or, at the discretion of the Service, for each payment.
2.6. Application – the expression of the User’s intention to use one of the services offered by the Service by filling out an electronic form on the Service’s website, on the conditions described in these Rules and specified in the parameters of this Application.
2.7. Cryptocurrency – Bitcoin, Litecoin, Ethereum, and any other currencies based on blockchain technology.
2.8. Exchange rate – the value ratio of cryptocurrency, electronic money, and fiat currency to each other during exchange.
2.9. National currency (fiat currency) – the legal tender of the respective country (rubles – for the Russian Federation, US dollars – for the United States, etc.).
2.10. Partner – a person providing services to attract Users to the Service, the terms of which are described in these Rules.
2.11. Payment – the transfer of cryptocurrency, electronic money, or fiat currency from the User to the User or from the User to the Service, as well as in the opposite direction.
2.12. Payment system – a software and hardware product developed by a third party that represents a mechanism for recording monetary obligations and organizing settlements between its Users.
2.13. User – a legally capable individual over the age of 18 or a legal entity using the services of the Service.
2.14. Service – a system that provides users with the opportunity to exchange cryptocurrencies for electronic money and/or national currency, as well as exchange electronic money and/or national currency for cryptocurrencies, located and functioning on the Internet at the address “https://Turtle.tl/”.
2.15. Messages – emails transmitted via email.
2.16. Funds – cryptocurrency, electronic money, and fiat currency, in accordance with Section 5 of these Rules.
2.17. Service services – assistance in conducting P2P transactions between individuals for the exchange of cryptocurrencies, as well as other services, the information about which is posted on the Service’s storefront.
2.18. Electronic money – funds held
in Users’ accounts of electronic payment systems (QIWI, WebMoney, etc.).
3. Service operation mode
3.1. Normal operation mode:
3.1.1. In this operating mode, User applications are processed during the time allocated from 11:00 to 23:00 (UTC+3).
3.1.2. User support is provided by operators on the website and through other communication channels as indicated on the Service’s website.
3.2. Night operation mode:
3.2.1. In this mode, the User’s Funds will be automatically recorded when deposited into the Exchange. Applications are processed in priority after 11:00 (UTC+3). Night operation mode does not include user support.
4. Rules for using the account on the Turtle.tl website
4.1. The Service is intended for personal use only. By registering on the website, the User agrees to provide Turtle.tl with accurate information about themselves in accordance with the registration procedure on the Site. The User also agrees not to use any other account except their own, and not to attempt unauthorized access to other users’ accounts or the Service’s infrastructure.
4.2. The Service may conduct additional checks of the User’s information and may request any necessary documentation from the User for any reason related to their use of the Service and/or as supporting evidence for any information provided by the User to the Service.
4.3. The Service Administration reserves the right, at any time and at its own discretion, to refuse the User the ability to open an account, block it, or suspend any transaction until the information provided by the User has been reviewed.
5. Provision of Services by the Service
5.1. The Service’s services are ordered by the User by submitting an Application through the Service’s website.
5.2. By using the Service’s services, the User confirms that they lawfully own, use, and dispose of the cryptocurrency, electronic money, or fiat currency involved in the respective Payment.
5.3. The Service does not accept or send cryptocurrency, electronic money, or fiat currency from or to the accounts of third parties who are not Users. The Service does not provide exchange services using bank cards (accounts) not owned by the User. The Service does not enter into partnership relations with trading and service enterprises and does not act as an agent in settlements for any transactions between the User and third parties.
5.4. By submitting an Application, the User instructs the Service to act on their behalf and at their expense in conducting cryptocurrency, electronic money, or fiat currency exchange transactions with another User.
5.5. The processing time for Applications by the Service is no more than 5 hours after the start of the Service’s operations. Funds are recorded at the moment of receipt on the exchange.
5.6. The exchange point has the right to suspend the exchange operation for a period of 30 days if the service for checking the cleanliness of crystals or chainalysis (the service carries out a check of the purity of coins through the intermediary service www.amlbot.com) shows the presence of the following indicators in the composition of the digital asset transferred by the client to the exchange:
Gambling — 50% or more
Scam — 7% or more
Stolen coins — 1% or more
Darkmarket — 15% or more
Illegal service — 5% or more
Dark service — 5% or more
Ransom — 0.1%
In the presence of these indicators in the composition of the client’s digital asset, in case of blocking the client’s funds by the exchange, after the client provides the full necessary set of KYC (know your customer) information in the standard case, a photo of the passport/wallet from which the payment was made against the background of a monitor with a transaction, and pays the client the funds earlier than 30 days. Any additional documents that the exchange point deems necessary, including a video recording of the cryptocurrency owner with a passport and other documents, may also be requested.
Any additional documents that the exchange point deems necessary may also be requested. In case of refusal to undergo KYC or the presence of an ongoing criminal investigation regarding the transaction, the service reserves the right to suspend the exchange operation for any period until the KYC procedure is completed or in case of an investigation and request from government agencies regarding a particular transaction, until documentary confirmation of the absence of claims regarding the operation is received from the investigating authorities from which the request regarding the transaction was received.
5.7. Within the time frame specified by the regulation (depending on the direction of the exchange, specified when creating the Application), from the moment of receiving cryptocurrency, electronic money, or fiat currency from the User, in the amount specified in the respective Application, the Service is obliged to transfer (deliver) the received cryptocurrency, electronic money, or fiat currency respectively to the details and in the amount specified by the User in the Application.
5.7.1. The payout amount is fixed (MOEX / BINANCE via USDT) at the time of payment at the rate specified in the application.
5.8. In case the exchange rate changes by 0.2% (zero point two percent) or more during the processing of the Application, the Service will recalculate the application at the rate at the time of receiving the cryptocurrency in the account or make a refund with consideration of the Payment system’s commission and the service’s transaction fee (minimum $50) in USDT equivalent at the rate fixed by the Application.
5.9. If there is a delay in the confirmation of the transaction by the Payment system during the confirmation period, the Service will recalculate the Application at the rate at the time of receiving the cryptocurrency in the account or make a refund with consideration of the Payment system’s commission in USDT equivalent at the rate fixed by the Application.
5.10. The refund amount for the purposes specified in clauses 5.8. – 5.9. of these Rules cannot be calculated in cryptocurrency.
5.11. The Service’s obligation to transfer (deliver) cryptocurrency, electronic money, or fiat currency to the User is considered fulfilled at the moment of debiting cryptocurrency, electronic money, or fiat currency from the Service’s account in the respective Payment system, which is recorded in the transaction history of the respective Payment system.
5.12. If the User has paid for the application but wishes to cancel the exchange due to circumstances or if the User’s exchange accounts have been temporarily blocked due to the User’s fault, the refund of the funds will occur after the exchange accounts are unblocked, as well as after passing KYC and minus 5% (five percent) of the payment amount, and minus the commission of the respective Payment system.
5.13. The Service may cancel a User-created exchange application for cryptocurrency, electronic money, or fiat currency if the payment for such application has not been received in the Service’s account within 30 (thirty) minutes from the moment of creating such application.
5.14. If during the attempt to transfer funds to the User’s bank card (account), the Service finds that this card (account) is blocked due to the fact that the User’s bank card (account) or the User themselves are on any kind of “blacklist” or “stop list” of the respective Payment system or fiscal authority of the state of which the User is a resident, the Service reserves the right to unilaterally refuse to provide exchange services and make a refund to the User with a deduction of a 20% (twenty percent) commission from the current exchange amount.
5.15. Refund of funds in the case specified in clause 5.13 of these Rules is possible upon the User’s submission of documents as required by the Service.
5.16. In case of suspicious activity during the creation of an Application by the User, the Service may suspend the execution of such transactions in order to prevent damage until the reasons for such activity are clarified.
5.17. The Service reserves the right to refuse to execute an exchange created by the User if the transfer of cryptocurrency, electronic money, or fiat currency to the Service’s account was made without submitting an Application using the user interfaces on the Service’s website. Cryptocurrency, electronic money, or fiat currency transferred to the Service’s account by the User without submitting an Application using the user interfaces on the Service’s website may be returned to the User upon request, with the deduction of the Payment system’s commission in accordance with the limitations set by these Rules.
5.18. The Service has the right to refuse to provide services to the User if the User does not provide sufficient and complete data necessary for their identification and block the funds received from the User until the User provides such data.
5.19. The Service provides services only for the exchange of cryptocurrency for electronic money or fiat currency, or vice versa. The Service does not perform currency operations with national money and is not subject to national and international currency regulation and control legislation.
5.20. The Service makes reasonable efforts to ensure access to the services and the Turtle.tl website in accordance with these Rules. However, the Service may suspend the use of the website for technical maintenance and will make sufficient efforts to notify the User in advance. Therefore, the User agrees to bear the risks associated with not always being able to use the Service’s services or perform urgent transactions using their User account.
5.21. The Service has the right to cancel the exchange if there are suspicions that the User has received funds as a result of any unlawful activity in accordance with the legislation of the state where the Service is located or the state where the User is a resident.

5.22. During nighttime hours, the Service operates in automatic mode. When exchanging cryptocurrency during nighttime hours (from 23:00 to 11:00 UTC+3), the amount is fixed at the current rate at the time of crediting funds to the Service’s account. Payouts for applications created and paid for by the User during nighttime hours will be made within two hours from the start of the service’s operation (the service’s operating time is from 11:00 to 23:00 UTC+3).

5.23. In case of a refund, funds received from the User during nighttime hours may be returned during the working hours of the exchange point in USDT equivalent at the rate at the start of the Service’s operation.

5.24. When working with User applications, the Service’s administration has the right to:

5.24.1. Terminate communication with a User who violates business communication etiquette, asks questions unrelated to the provision of the Service’s services, or fails to provide the Service with the necessary information for the provision of services.

5.24.2. Block the execution of the operation and the User’s funds until the User provides complete and sufficient data for their identification, if necessary.

5.24.3. Engage third-party performers to fulfill its obligations.

5.24.4. Dispose of any funds received in the Service’s account without creating an Application at its own discretion.

5.24.5. Send the User information about the status of the exchange process to the email address specified in their Account, as well as other information related to the Service’s activities, including advertising. The User can unsubscribe from promotional emails by clicking on the corresponding button in the received email.

6. Cost of Services
6.1. Tariffs (exchange rates) for the provision of services are determined by the Service and are published on the Service’s website. The Service’s administration has the right to change tariffs (exchange rates) without additional notice to Users.

7. Taxation of User Transactions
7.1. The Service is not a tax agent for the User and does not calculate the User’s tax payments, nor is it obligated to inform the User about their tax liabilities. The User undertakes to independently pay all taxes in accordance with the tax legislation of the jurisdiction in which the User is a tax resident.

7.2. No interaction between the User and the Service can be understood as the establishment of agency relationships, partnership relationships, joint venture relationships, personal employment relationships, or any other legal relationships not expressly provided for in the Service’s Rules.

8. KYC & AML
8.1. Turtle.tl Service operates in accordance with the legislation of the state mentioned in clause 1.3 of these Rules, as well as ratified international agreements:
8.1.1. Guidance for a risk-based approach to virtual assets and virtual asset service providers (FATF).
8.1.2. 5AMLD EU – Directive (EU) 2018/843 of the European Parliament and of the Council of 30 May 2018 amending Directive (EU) 2015/849 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, and amending Directives 2009/138/EC and 2013/36/EU (Text with EEA relevance).
8.2. In order to minimize the risks of money laundering and terrorist financing, the Service reserves the right to refuse to provide exchange services at any stage if there is a suspicion that the exchange is in any way related to money laundering, terrorist financing, or any other unlawful activity under the legislation of the state where the Service is located, the state where the User is a resident, or international legislation.

8.3. Protection of User’s personal data is provided by the Service in accordance with the current legislation of the state where the Service is located and the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data (ETS No. 108).

8.4. Methods of processing and protection of personal data of Users are regulated by the Regulation on the Processing and Protection of Personal Data published on the Service’s website.

8.5. In case of the detection of falsification (compromise) of communication flows or any negative impact on the normal operation of the Service’s software code, directly or indirectly related to the User’s Application, the execution of the User’s Application is suspended, and a recalculation of the Application parameters is made based on the current conditions or, if the User disagrees with the recalculation, a refund of the Funds to the User’s requisites is carried out.

8.6. Any disputes related to the terms of these Rules, the parties to the offer undertake to resolve through negotiations. In case of failure to reach an agreement, all disputes shall be resolved in accordance with the legislation of the country where the Defendant is located.

8.7. Information on exchange operations is stored in the Service’s database and is the priority source to be used in case of disputes, as stipulated by these Rules, in case of contentious situations.

9. Responsibility
9.1. The Service shall not be liable to the User for financial losses caused by the unlawful actions of third parties.
9.2. The Service shall not be responsible for any delayed or unrealized Orders caused by an error in the Payment system or bank specified by the User in the submitted Order. The User agrees that in such a case, all claims will be directed to the respective Payment system or bank. The Service, at the User’s request, provides assistance in providing documents confirming the use of the Service’s exchange services when the User files a complaint or a claim with the administration of the respective Payment system or bank.
9.3. The Service does not verify the legitimacy and legality of the User’s ownership of cryptocurrency, electronic money, or fiat currency involved in a specific Transaction. The Service assumes the User’s good faith and the legality of their ownership, use, and disposal of bank cards (accounts) and Funds on them, as specified by the User when making the Payment. The Service shall not be liable for the User’s ownership, use, and disposal of bank cards (accounts) and Funds not belonging to them. All risks and responsibilities for owning, using, and disposing of bank cards (accounts) and the Funds on them lie with the User.
9.4. The User must promptly inform the Service administration of any changes to their email address and phone number by correcting the specified data in their Account. Otherwise, the Service does not guarantee that the User will receive security notifications and shall not be liable for any negative consequences for the User resulting from the compromise of their account login data for reasons beyond the Service’s control.
9.5. The User must immediately notify the Service administration of any unauthorized use of the User’s account or password, compromise of login credentials, suspected hacking of the Account, or any other security breach by emailing [email protected].
9.6. The User must not use means to hide their actual location. The User must, upon the Service’s request, provide their accurate and truthful location. If the Service determines that the User’s activity is suspicious or associated with any unlawful activity, the Service may suspend the Account, block unfulfilled or reject subsequent transactions.
9.7. The User is responsible for the accuracy and completeness of the information and data provided during their registration on the Service’s website. In the event the User provides false or incorrect personal information or incorrect data for the execution of an Order, the Service shall not be liable for any losses incurred by the User as a result of such actions, regardless of their intent.
9.8. The Service shall not be held responsible in cases where the User contacts a fraudulent website or Telegram account that impersonates the genuine website address and Telegram account of the Service. The current website address on the Internet for the Service is “https://Turtle.tl/”.
9.9. The use of the Service for the purpose of engaging in any unlawful activities is prohibited.
9.10. All services provided by the Service are provided without any express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose. The Service does not guarantee that all of its services, as well as the Turtle.tl website, will be available 100% of the time to meet the User’s needs. The Service will strive to provide its services to the User as soon as possible, but there are no guarantees that access will not be interrupted or that there will be no delays, failures, errors, omissions, or loss of transmitted information, including due to the fault of third parties.
9.11. By accepting these Terms, the User confirms that:
9.11.1. They have provided complete and truthful information about themselves, as well as authentic identification data.
9.11.2. They are not involved in operations or transactions related to money laundering, in accordance with KYC & AML rules.
9.11.3. Their income is not related to any unlawful activity under the laws of the country where the Service is based or the country of the User’s residence, including in accordance with KYC & AML rules.
9.11.4. They are not included in any kind of “blacklists,” “stop lists,” or lists of persons involved in the legalization (money laundering) of income and financing of terrorism in the territory of the country where they reside.
9.11.5. They are not subject to legal prosecution by law enforcement or fiscal authorities in the country of their residence for the legalization (money laundering) of income and financing of terrorism, as well as for committing fraud or any other unlawful actions related to the misappropriation of others’ property.
9.11.6. Trading, as well as any actions related to the turnover of cryptocurrency, are not illegal according to the laws of the User’s country of residence.
9.12. The User undertakes not to disrupt the operation of the Service by interfering with its software or hardware components, as well as by distorting the parameters (commands) transmitted to the Service.
9.13. If, as a result of the User’s actions, whether intentional or negligent, the Service has suffered damage, the User agrees to compensate for such damage in full.
9.14. In the event that the User receives a payment greater than the amount specified in the Order, the User agrees to refund the excess funds to the Service’s provided details. The commission for the transfer in such cases is borne by the exchange point.
9.15. The User acknowledges and agrees that the Service does not act as a financial advisor, does not provide investment advisory services, and any information transmitted by the Service to the User cannot be considered as advice or guidance to take action.
9.16. The User realizes and assumes all risks associated with cryptocurrency trading.
10. Force Majeure
10.1. The User and the Service shall not be held responsible to each other for the non-performance of obligations related to the provision of exchange services, due to circumstances beyond the control and will of the parties, which could not be foreseen or avoided, including declared or actual war, civil unrest, epidemics, earthquakes, floods, fires, and other natural disasters, actions of government authorities, and other force majeure circumstances, and shall not make any claims or claims for any losses or damages arising from such circumstances.
10.2. The Party that is unable to perform its obligations due to force majeure circumstances shall notify the other Party of the obstacle and its impact on the performance of obligations without delay, but not later than 3 (three) calendar days from the date of the occurrence of such circumstances.
10.3. The Party that failed to notify the other Party of the impossibility of performing its obligations under this Agreement shall lose the right to rely on such impossibility.
11. Final Provisions
11.1. Information about the User and their operations is not stored on the Service’s website server. Upon the User’s request, access to the account may be restricted or deleted.
11.2. The Service’s response time to User requests is up to five business days from the date of receiving the respective request from the User.
11.3. The terms of these Rules are agreed with the User electronically upon registration. Agreement with the Rules, published electronically, constitutes a valid acceptance of the full content of these Rules.
11.4. The information posted on the Service’s website “https://Turtle.tl/”, including all graphic images, text information, program codes, etc., is protected by national and international copyright and related rights laws. Unauthorized copying is not allowed and entails full compensation for the damages incurred by the Service.
11.5. These Rules have been developed and are owned by the legal agency “Cartesius” (http://cartesius.agency/). All rights reserved. Unauthorized copying is prohibited.
12. Contact Information
12.1. The User can contact specialists and the administration of the Service during business hours using the following methods:
12.1.1. In the online chat on the website – https://Turtle.tl/
12.1.2. By sending an email to the following email address: [email protected]
12.1.3. By contacting through the Telegram application using the active link provided on our website.
13. Our service does not work with citizens of Ukraine.